Refund policy

Refund, Return & Cancellation Policy

At YOLOCCI, we aim to provide a smooth and reliable shopping experience. Please take a moment to read through our policies regarding refunds, returns, and order cancellations.

Refund Policy

Items purchased on sale or at a discounted price are not eligible for refunds.
In certain cases, we may offer store credit at our discretion.

If your order arrives with a defect, damage, or printing error, we will gladly send a replacement at no additional cost.

Return Policy

You have up to 30 days from the date of delivery to request a return.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and unopened
  • It must be returned in its original packaging
  • All original tags must still be attached (if applicable)
  • A valid proof of purchase must be provided

These conditions help us maintain proper hygiene standards and ensure product quality.

Return Shipping:
Customers are responsible for covering the return shipping fees.
The return address will be shared once your request has been approved.

How to Request a Return

To initiate a return, please contact us through our Contact Us page.

Our support team may request:

  • A clear photo of the item
  • A short explanation of the issue

This allows us to verify concerns such as defects, damage, incorrect items, or other quality issues.

Damaged, Defective, or Incorrect Items

If the problem is due to an error on our end, we will:

  • Send a replacement item, or
  • Provide store credit

For defective or misprinted products, please contact us within 30 days of receiving your order to qualify for a free replacement.

Cancellation Policy

Orders can only be canceled or modified within 4 hours of being placed.

We begin processing orders quickly to ensure timely delivery. Once processing has started or the order has been shipped, cancellations are no longer possible.

If you still wish to return the item after delivery, you may do so following our return policy. Return shipping costs will be your responsibility.

Need Help?

If you have any questions or need assistance, feel free to reach out through our Contact Us page. Our support team will respond as quickly as possible.